Symptom: Very long wait for the online visit to start, in addition the app displays a dark screen instead of streaming the video from the provider side.
Possible Cause: The patient did not approve the TytoCare app to access the camera and/or microphone of the mobile device.
Suggested Solution: On the Settings > Privacy menu of the mobile device, make sure that the access to the device’s camera and microphone is enabled for the TytoCare app.
TytoCare Medical Exam Kit enables medical exams, with remote physicians, from the comfort of home. Receive a diagnosis and prescription from a medical professional, in minutes.
It includes the FDA-cleared TytoCare device + adapters to examine the ears, throat, lungs, heart, abdomen, skin, and temperature.
Best of all, TytoCare is HSA/FSA eligible, just use your HSA/FSA card to purchase.
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